FAQs

WHAT IS LE NERF?

Le Nerf means "The Nerve". A name befitting to us as we love to make a statement! We celebrate bold, we celebrate ethnic, we celebrate having 'the nerve' to be different, which allows us to deliver unique and purposeful items to everyone!

 

SHIPPING FEES

We currently ship worldwide. Our shipping fees are as follows:

U.S - FREE on all orders (for a limited time) exc. Alaska, Hawaii and U.S. Territories.

UK - FREE (for orders above £100) or £8.50 for orders below the threshold.

CA - FREE (for orders above 150 CAD) or 9.00 CAD for orders below the threshold.

Rest of the World - Shipping fees are calculated at checkout.

 

NB: Packages may be shipped out separately since we work with various print partners. There are no extra fees attached!

 

SHIPPING POLICY

For all orders, fulfillment takes 1-3 business days. The shipping timeframes are as follows: 

USA: 2 - 7 business days

Europe: 4 - 9 business days

Canada & Australia: 5 - 10 business days

Rest of the World: 10 - 20 business days

These timeframes are subject to change during sales & holiday seasons. Most orders do however arrive earlier than expected. As soon as your order ships, you'll receive tracking information.

 

RETURN POLICY

Since items are printed on-demand, all sales are final. We do want you to love our products as much as we do, and we're certain you will. If you're unhappy with your order, send us a quick email - we'll do our best to accommodate your request. If you however receive a damaged or defective item, please contact us at info@lenerf.com within 14 days of receiving your order and we'll make it right!

 

CANCELLATION POLICY

All of our items are printed on-demand and we get started on your artwork as soon as the order is placed.

 

WHERE ARE YOUR PRODUCTS MADE? WHERE ARE THEY SHIPPED FROM?

Our products are manufactured in partnership with our print partners, with various locations in the U.S (mainly) and Europe where our products are shipped from. 

 

WILL I PAY FOR CUSTOMS/DUTIES?

There are no custom fees for U.S, UK & EU orders. However, some other countries might have specific import restrictions on certain products and it is the responsibility of customers to check local customs regulations before placing an order. We're not responsible for any import taxes, customs duties, and/or fees imposed by the destination country.

 

IS LE NERF BLACK-OWNED?

Yes, we are proudly black owned.

 

CARE INSTRUCTIONS FOR YOUR PRODUCTS

Use a soft, clean and dry cloth to gently brush any dust or dirt off from the center of your product outwards.